What must counselors ensure when providing telehealth services?

When providing telehealth services, counselors must prioritize compliance with privacy laws and ensure confidentiality. This is crucial because telehealth involves the transmission of sensitive client information over digital platforms, which can pose risks to confidentiality if not properly managed. Counselors are bound by ethical guidelines, such as those from the American Counseling Association, as well as legal regulations like HIPAA (Health Insurance Portability and Accountability Act) in the U.S. These regulations require that client information is kept secure, and counselors must use encrypted communication methods and take necessary precautions to protect client data.

Ensuring confidentiality in telehealth not only protects clients' privacy but also builds trust in the therapeutic relationship. Counselors need to inform clients about the measures taken to safeguard their information and secure their consent for using these methods. By adhering to these standards, counselors can provide effective care while minimizing the risks associated with telehealth services.